Terms & Conditions

1. Private Shore Excursions, Pre-Post Cruise Services, Fez Plus and Advisor Travel are registered trademarks of and operated by Fez Travel Ltd.

2. Fez Travel accepts bookings subject to the following Booking Conditions.
a. A ‘Client’ is all persons named on the booking form intending to travel with Fez Travel.
b. A ‘Product’ is any service sold by Fez Travel.
c. All Clients will be deemed to have read, understood and accepted all Booking Conditions.

3. Tours include :
Transfers by Private deluxe air-conditioned, bus, minibus, private car [according to your group’s size], Professional drivers, Private, licensed, English-speaking guide [other languages, upon request, with extra charge], Entry fees specified in tour descriptions, Meals specified in tour descriptions.

4. Not included :
Tips, Drinks, Entry fees specified in tour descriptions, Meals specified in tour descriptions.

5. Itinerary :
The itinerary will be followed as closely as possible. Fez Travel reserves the right to make adjustments or changes based on unexpected unsafe conditions, safety problems, health or weather hazards which may be encountered on our trip.

6. How to make a reservation ? :
a. You should send our online request form with the full details and quotation.
b. Our shore excursion team is going to send our official offer within 12 hours.
c. You should request our official reservation form when you would like booking a tour. Our tour directors will send this official form with e-mail. You should send back this form with the full details for confirmation and your full payment.
d. Our tour directors are going to send a voucher of your booking and the reservation of your tour will complete.

7. Payment :
Deposit payment is required to confirm a reservation.

8. Cancellations :
Clients can cancel at any time. The cancellation will be effective as at the time that Fez Travel receives a written request from the Agent or for direct bookings from the Client, and the following cancellation charges will apply.
*** Within one week, there is no refund.
*** For other cancellations, refund full payments.

9. Travel and cancellation insurance :
Fez Travel highly recommends purchase to protect you from trip cancellation costs if a medical emergency occurs.


There are a number of advantages for booking a private shore excursion over a group/bus tour. Firstly, you can create and book one of our tailor-made tour or you can select from our list of high quaity excursions options list on this website.

Some Great Reasons for Booking one of our Shore Excursions ;

  • You will have undivided attention of your private Tour Guide – questions answered instantly!
  • No waiting in lines for tickets – your private guide will arrange everything for you.
  • Decide when YOU want to start and conclude your tour.
  • More Time to spend interacting with local people and immersing your in the culture
  • No large groups of 30 – 40 people who have different interest – it’s your own private tour.